Video storage and sharing
Securely store your videos in the Gate Cloud for up to 30 days. Review, download and share your videos with anyone at your convenience.
Scheduled guest codes
Assign digital access codes for guests, delivery personnel and service providers in advance so they can have secure access when scheduled.
Frequently Asked Questions
Is there an automatic renewal for the Premier Plan or Premier Plus Plan?
Yes, as a subscription-based service it will auto-renew until cancellation.
What happens to my subscription plan if I change the name of my Gate Smart Lock?
To change your phone number or your address please disconnect your Gate Smart Lock from WiFi and reconnect. You can change the name of your lock on your existing subscription.
Can I move my subscription plan to another Gate Smart Lock?
Yes, please contact Gate Customer Support to help you with this.
How can I change my credit card information used for my Premier Plan?
Please contact Gate Customer Support to update your credit card information.
Can I see the recorded videos of my last 30 days as soon as I purchase the Premier Plan?
Yes, the video history on your Gate Smart Lock will be populated immediately.
What happens to my recordings if I cancel my subscription plan?
Your video history will become inaccessible in the Gate app.