FAQ

Gate Device

What is it?

The Gate Device replaces the standard bolt on your door. Unscrew the existing two screws and keep them. Remove your bolt. Put in Gate. Voila!

What can it do?

Your phone makes the sound of a doorbell. You pick it up. Imagine seeing through the peephole of your door, but from your phone. Then imagine telling your phone to unlock your door, while you're miles away. That's Gate! It's connected to your home WiFi, and runs on battery for a long time. Let friends and family in; manage your rented condo; prevent your packages from being stolen; get home services delivered without being home. Your door just got smart. 

When is it available?

We are taking pre-orders today.

Gate Service

What is the Gate service?

Gate provides verified access to your home through your mobile phone. The Gate video lock lets you see who is at your door through a live video stream, verifies the appointment and the delivery person / home services professional, and allows you to remotely unlock the door for them with your mobile phone.

How does the verification work?

Our partners’ services are pre-set to work with the Gate lock. The Gate lock will only start recording video after a partner presses a code at your door. We perform the verification and check the appointment through our proprietary software. Video recordings of all transactions will be made available to customers.

Can you tell me more about the Gate video lock?

The Gate video lock replaces your existing deadbolt lock on your door, and in addition to being a regular tumbler key lock, it also provides:

  1. a digital keypad for entry
  2. real-time video plus two-way audio with the person at your door
  3. Wi-Fi connectivity so you can remotely provide access to verified personnel

Can I still use keys?

Absolutely! Our device allows you to use both your mobile phone and your keys to lock and unlock your door. 

Can I lock and unlock my door manually from the inside?

Yes, the Gate lock can be turned manually from the inside just like a regular deadbolt lock.

Do I have to be home for deliveries and services?

You are also able to select a fully automated delivery or home access option. Gate will work with the partner to verify your delivery or home services appointment, and you will receive notifications and recorded videos upon completion. 

Can I use Gate to receive packages and other deliveries into my home?

Yes, Gate enables you to see who is at your front door and remotely unlock your door through your mobile phone for whomever you choose. However, only our partners' delivery persons and orders will be verified by Gate.

 

Installation

How does the installation work?

Gate will help install the device on all compatible doors for free. We can also introduce you to locksmiths in your area who can help you with the installation if desired. A third option is to point you to DIY resources if you enjoy DIY projects and prefer to install the Gate lock on your own. 

On what types of doors can I install a Gate lock?

The Gate video lock can be installed on your front door, side door, back door, garage side door - any door that uses a standard deadbolt lock. It can even be installed on some metal gates.

I'm interested in trying Gate but I have a metal gate in front of my wooden front door. What are my options?

Gate can be installed on some metal gates but is not compatible with most of them. If your metal gate is not compatible, we can install the Gate device on your front door. Our partners frequently deliver to homes with metal gates and are open to discussing workarounds ahead of time.